Cancellation & Refund

Last updated: 1 May 2026

Customer-side cancellation & rescheduling

When you cancel / reschedule	Fee	Notes
4 hours or more before slot	Free	Reschedule on the app, WhatsApp or by call.
2–4 hours before slot	25% of booking	Crew is already prepared and en route.
Less than 2 hours before slot	50%	The slot can no longer be rebooked.
No-show / no access at the property	50%	The crew will wait up to 15 minutes.
You bypass us and pay the professional directly	100% + circumvention fee per Terms	You forfeit warranty & damage cover.

Servia-side delays or cancellation

Sometimes traffic, weather or staff illness causes a delay. We always notify you proactively. If we cancel or are more than 60 minutes late without prior notice, you are credited AED 50 automatically (recurring credits stack up to AED 200 per month).

Refund mechanics

Card payments: refund returns to the original card within 7-14 working days, depending on your bank.
Bank transfer / cash: refunded to a Servia wallet credit by default; on request, returned to your IBAN within 5 working days.
Service credit: usable on any future Servia booking, valid 12 months, non-transferable, non-cashable.

Service guarantee re-do

If the work was completed but you are not satisfied, you do not need a refund — flag it within 24 hours (or 48 for pest, paint, disinfection) and we will re-do the relevant scope free of charge. See clause 8 of the Terms of Service.

How to cancel or claim

WhatsApp via our website, in-app chat with Servia, or email hello@servia.ae with your booking ID (LM-XXXXXX).