Last updated: 1 May 2026 · Effective from your first use of Servia.
These Terms of Service (the "Terms") form a binding agreement between you (the "Customer", "you") and Servia Home Services LLC, a company registered in the United Arab Emirates ("Servia", "we", "us", "our"), governing your access to and use of our website, mobile app, WhatsApp channel, voice line and any other channel through which you book a service (collectively, the "Platform").
By creating an account, requesting a quote, confirming a booking, or otherwise engaging Servia, you confirm you have read, understood and agree to be bound by these Terms, our Privacy Policy and our Cancellation & Refund Policy.
Servia is a UAE home and commercial services brand operating across Dubai, Sharjah, Ajman, Abu Dhabi, Ras Al Khaimah, Umm Al Quwain and Fujairah. We arrange the supply of cleaning, air-conditioning, maid, handyman, pest control, painting, gardening, swimming-pool, car-wash and related home services to residential and commercial customers (each a "Service").
Servia operates the Platform end-to-end: we receive your booking, confirm pricing, schedule a trained service professional, dispatch them to your location, monitor service delivery, handle payment, issue invoices, manage warranties and resolve disputes. Each professional we send is selected, trained, screened and held to Servia's quality, safety, conduct, dress-code and SOP standards. Where a service professional is engaged through one of our authorised service-delivery contractors, that contractor remains bound to deliver the Service under Servia's name, Servia's pricing, Servia's quality SOPs and Servia's complaint-resolution process; you contract with Servia and only Servia for the Service.
You must be at least 18 years old, legally capable of entering a binding contract under UAE law, and the lawful occupant or authorised representative of the premises where the Service is to be performed.
You agree to provide accurate, current and complete information when registering or booking. You are responsible for keeping your phone number, email and address up to date and for safeguarding any one-time codes (OTPs) sent to you. Activity performed through your verified phone number is presumed to be performed by you.
Quotes shown on the Platform are indicative, calculated from the information you provide (e.g. number of bedrooms, AC units, pool size, car size, area, time slot). Final pricing may be confirmed on-site after the professional has assessed the actual scope (e.g. dirt level, accessibility, damage, additional fixtures) and is binding only once you confirm acceptance.
A booking is confirmed only when you receive a Servia booking ID in the format LM-XXXXXX and either an SMS, WhatsApp or in-app confirmation. Receipt of a quote alone is not a confirmed booking.
All prices are in UAE Dirhams (AED) and include 5% Value Added Tax unless otherwise stated. Same-day, late-night, public-holiday or remote-area surcharges may apply and are disclosed before confirmation.
Any add-on requested at the time of service (extra rooms, deeper cleaning, additional units, parts, materials) will be quoted separately and must be approved by you before being performed. We are not obliged to perform unapproved add-ons.
We reserve the right to allocate the most suitable trained professional available within Servia's network to perform your Service, having regard to the service type, area, time slot, traffic conditions and the professional's load. We will inform you of the assigned professional's name and (where available) photo before arrival.
All professionals dispatched under the Servia brand operate to Servia's published quality standards: uniformed, ID-carrying, vetted, trained, equipped with brand-approved tools, supplies and personal protective equipment, and bound to a written code of conduct that prohibits unsolicited contact, soliciting tips, smoking, eating, photographing your property or making personal arrangements outside the Platform.
To protect the integrity of the Service and your statutory rights, you agree not to bypass Servia by hiring, soliciting, paying or contracting privately with any service professional you encounter via the Platform, whether during the Service or for a period of twelve (12) months after. If you do so, the protections of these Terms (including warranty, redo, insurance and damage cover) cease to apply, and Servia may charge a circumvention fee equal to six (6) months of equivalent services at our published rates.
Payment is due in full upon completion of the Service unless otherwise agreed in writing. We accept card, Apple Pay, Google Pay, bank transfer and (for established accounts) invoiced terms. Failure to pay within seven (7) days entitles us to charge a late-payment fee equal to 2% per month of the outstanding amount, suspend future bookings, and pursue collection via UAE small-claims processes. Any chargeback initiated without first using our complaint process at hello@servia.ae is treated as a breach of these Terms.
Detailed timing and fees are set out in our Cancellation & Refund Policy. In summary:
If you are not satisfied with the work performed, notify us within 24 hours of completion (or 48 hours for pest control, painting and disinfection) via WhatsApp, the in-app chat or by email. Servia will, at its option, (a) re-perform the relevant scope at no extra charge, (b) issue a partial credit, or (c) issue a partial refund — whichever is reasonably proportionate. The guarantee does not apply where dissatisfaction arises from a scope, frequency or product type that you specifically requested or that was excluded from the booking.
Servia maintains commercial third-party liability cover for accidental property damage caused by negligence in the performance of a confirmed booking, up to a maximum of AED 25,000 per booking, subject to clause 9.3.
To the fullest extent permitted by UAE law, Servia's total aggregate liability arising out of or in connection with any single booking — whether in contract, tort (including negligence), under statute or otherwise — is limited to the greater of (i) AED 1,000 or (ii) the price you paid for that booking, except where clause 9.1 (damage cover) applies, in which case the relevant cap in 9.1 prevails.
Servia is not liable for:
Any statement made by a service professional on-site that conflicts with these Terms (including verbal promises of price, scope, warranty length or extra work) is non-binding unless confirmed in writing by Servia head office. Customers should always verify changes via the Servia chat or by calling us.
You must not use the Platform to (i) request services for unlawful, immoral or unsafe purposes; (ii) harass, threaten or discriminate against any service professional; (iii) record video or audio of the professional without consent; (iv) circumvent Servia's pricing or fees; (v) reverse-engineer, scrape or interfere with the Platform; (vi) post false or defamatory reviews; (vii) attempt private hire of any professional engaged via Servia (see clause 4.3).
The Servia name, logos, mascot ("Servia"), design, copy, illustrations, photographs, software and all other content of the Platform are owned by Servia or its licensors and protected by UAE and international intellectual-property laws. You receive a non-exclusive, non-transferable, revocable licence to access the Platform for personal use only. Reviews you post become our property to display, edit for length and use in marketing, with attribution by first name only.
Your personal data is processed in accordance with our Privacy Policy and Federal Decree Law No. 45 of 2021 (UAE Personal Data Protection Law).
We may suspend or terminate your account and refuse future bookings if you (a) breach these Terms; (b) fail to pay; (c) abuse, harass or threaten staff; (d) submit fraudulent claims; (e) attempt to bypass Servia to hire professionals privately; or (f) use the Platform unlawfully. Termination does not affect any rights or obligations accrued before termination.
We may update these Terms from time to time. The current version is always at /terms.html. Material changes will be notified to active customers by email, in-app banner or WhatsApp at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.
These Terms are governed by the laws of the United Arab Emirates, as applied in the Emirate of Dubai. Any dispute that cannot be resolved through the procedure in clause 10 will be subject to the exclusive jurisdiction of the courts of Dubai, UAE, except that Servia may seek interim or injunctive relief in any court of competent jurisdiction.
Servia Home Services LLC
WhatsApp: via our website
Email: hello@servia.ae
Trade licence and registration details available on request to legal@servia.ae.